FREQUENTLY ASKED QUESTIONS
WILL I BE IN A ROOM WITH PEOPLE I DON’T KNOW?
Not unless you brought them with you!
Unlike other escape rooms, all Lock & Clue escape games are private experiences. That's right, no need to ask if your group will be joined by another. No apprehension about working with strangers. No need to worry whether someone from outside your group will sabotage your ability to escape –We can't do anything about the people you bring with you though!
(To reserve a room, you must book at least half of the maximum room capacity to reserve, but then the room belongs to you!)
ARE ALL ROOMS SUITABLE FOR CHILDREN?
All rooms, aside from The Cellar, are suitable for children over the age of five. However, keep in mind that every experience except for the Zany Zoo is designed for adults.
Younger children might find the clues in the adult rooms to be too difficult. We recommended those experiences for ages 14 and up. No children under 5 are permitted into and of our rooms.
We do offer the "Zany Zoo" Escape Experience especially made for younger escape enthusiasts in training aged 7-11.
Regardless of age, all participants must have a ticket. Children under the age of 15 must be accompanied by an adult.
WILL I ACTUALLY BE LOCKED INSIDE OF A ROOM?
All doors are unlocked in case of an emergency. I mean, we want you to come back, right?
We also have an operator assigned to each room who is watching at all times and can assist you immediately if needed.
WHAT IF I NEED TO CANCEL?
You have up until 48 hours before your booking to cancel, reschedule, or request a refund on your credit card.
In order to cancel your booking please call and leave a message at 1-401-484- 0048 or email us at email@example.com. Within the 48 hour time frame, you may reschedule your reservation but you will not be eligible for a refund.
No shows within your group are non-reschedulelable and non-refundable,
WHAT HAPPENS IF I ARRIVE LATE?
This is a live-event game experience. Your group should to arrive at least 15 minutes prior to your scheduled start time.
If your group is late, you will be docked time off of the 60 minutes or possibly forfeit your experience completely. Please allow extra time for parking and walking to our location.
I AM NEW TO ESCAPE ROOMS, WHICH ROOM EXPERIENCE IS BEST FOR ME?
If this is your first time or one of your first times doing an escape room, we recommend your starting with our Green Room experience. This is our beginner room – but by beginner, we don’t mean easy! Trust us, we want you to have a blast AND to be challenged. No matter how smart, talented or exceptionally good at puzzles you are, there is only a 40% chance that you will complete the room before the hour is up!
HOW MUCH IS YOUR EXPERIENCE?
Lock & Clue is $29 per adult and $24 per child or Veteran.
On Thursdays, rooms are $3 off per ticket!
There are no hidden or extra fees, your group only pays the price of admission.
Pricing for Private Events can be obtained by sending us an email at firstname.lastname@example.org
WHAT IF I WANT TO ADD MORE PEOPLE TO MY ROOM?
Not a problem!
In your booking confirmation email, there is an "Invite Your Friends" link you can send out to anyone whom you wish to add – Or you can give us a call and we can add your additional participants manually.
However, Keep in mind, the number of persons added and the total number of participants cannot exceed the rooms maximum occupancy (Ten inside The Vault. Eight inside The Inheritance, and Green Room; Six inside the Cellar and Sorcerers Curse)
ARE THE ROOMS HANDICAPPED ACCESSIBLE?
Please contact us to discuss your accessibility needs. While we may not be able to accommodate everyone, we will make every effort to do so.