Plan to arrive 15 minutes early, That way you and your team will have enough time to think of a good strategy, use the restrooms, and fill out waiver forms.  Allow ample time for parking and arriving at our 2nd floor location. There are no refunds or exchanges, so please allow more time than you think you might need.

Hope Artiste Village is a massive complex. We’re at the front, but you’ll want to make sure you have time to get there. If you arrive after the door to the room has been locked, you will not be allowed to participate.

The surest way to escape is by communicating openly with everyone else in the room. Share clues you’ve uncovered. Work together to solve puzzles. If you discover new information, be sure everyone in the room knows about it. If you get stuck for too long, your game room operator will assist you if they feel it is necessary!

Follow the rules. Our staff will review the rules of the game with you before you begin, which include:

• There is no need to lift or move heavy objects, or climb on top of furniture.

• Do not use excessive force. The “two-finger rule” is a good guideline.: If you can’t move something with two fingers it isn’t suppose to move. If a key or lock doesn’t open, you have the wrong key or combination.

• Cell phones and other electronic devices must remain off and cannot be used inside the room.

This is not a “dress-to-impress” event. Wear comfortable clothes. Do not wear high heels.

If you’re planning to consume alcohol as part of your escape experience at Lock & Clue, please plan to do this after the game, not before. You’ll want to have all of your brain cells working at 100% capacity while you’re in the room! PLEASE NOTE: If members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. This decision will be made at the discretion of our staff and no refunds or exchanges will be permitted. We take this very seriously as it could cause damage to the room, to yourself or others, and adversely affect others enjoyment of the experience.

If you arrive late you may not be able to participate.